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Change or Return Policy

For purchases made within Colombia, changes are only accepted 15 calendar days after the product is received.
We only accept changes when the product is in perfect condition, as it left the store, in its original packaging. The return and shipping costs are again borne by the customer.
Changes can only be made 1 time per purchase.
Changes are valid for products of equal or greater value (Canceling the difference). You cannot leave a favorable balance for future purchases.
Changes or returns of products from the SALE / LAST CHANCE section are not accepted.
* In such a case that the product arrives with factory defects, you should contact natalia@nataliaserrano.com.co to review the case.
* In accordance with Law 1480 of 2011, the company will be able to make money back in a maximum time of 30 business days,as long as the client in a maximum time of 5 days after received the product request the right to retract your purchase.
The product must be returned in the same conditions as it was delivered and in its original packaging..
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